Return and refund policy

Because nearly all products sold through BrightPoint Creative online stores are custom decorated with company logos or organization branding, all sales are generally considered final.

Return Eligibility

Returns or exchanges are accepted only for items that:

Arrive defective or contain a manufacturing or decoration workmanship defect.
Are incorrect due to an error in fulfillment by BrightPoint Creative.

Return requests must be submitted within 10 calendar days of receiving your order.

Only the original purchaser may request a return or exchange.

To request a return, please contact stores@brightpointcreative.com before returning any merchandise. A Return Goods Authorization (RGA) number must be issued by BrightPoint Creative prior to returning any product. The RGA number must be clearly displayed on the outside of the return package. Returns received without a valid RGA number or prior authorization may be refused.

Non-Returnable Items

The following items are not eligible for return or exchange:

Custom-decorated or logo-branded merchandise.
Items ordered in the wrong size.
Products that do not fit as expected.
Buyer preference or change-of-mind purchases.
Items that have been worn, altered, or laundered, unless laundering revealed a manufacturing or decoration defect.
Merchandise returned without original tags or packaging.

We encourage customers to carefully review product descriptions and sizing information before placing an order.

Condition of Returned Merchandise

Approved returns must include:

Original tags attached (when applicable)
Original packaging
Merchandise in unused condition unless laundering was necessary to identify a concealed defect

BrightPoint Creative reserves the right to inspect all returned merchandise before determining the appropriate resolution.

Shipping

For approved warranty, workmanship, or manufacturing defects:

BrightPoint Creative will provide return shipping instructions and pay reasonable shipping costs associated with the approved return.
If a replacement item is provided, BrightPoint Creative will also pay shipping for the replacement product.

For courtesy exchanges that are approved at BrightPoint Creative's sole discretion (such as a voluntary size exchange):

The customer is responsible for all shipping costs, including return shipping and shipping of the replacement item.

Courtesy exchanges are not guaranteed and are evaluated on a case-by-case basis.

Resolution

Each approved claim is reviewed individually.

Depending on the circumstances, BrightPoint Creative may, at its sole discretion:

Repair the item, when practical.
Replace the item with the same or a comparable product.
Issue a full or partial refund.
Offer another reasonable resolution based on the nature of the issue.

Refunds

Refunds are not available for custom-decorated or logo-branded merchandise except when approved by BrightPoint Creative as part of an authorized return.

Once an approved return has been received and inspected, BrightPoint Creative will determine the appropriate resolution. If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your financial institution.

BrightPoint Creative reserves the right to repair or replace defective merchandise, provide store credit, or issue a full or partial refund, as appropriate for the circumstances. Refunds are issued solely at BrightPoint Creative's discretion following inspection of the returned merchandise. Refunds, when approved, are issued to the original payment method. Please allow 3–6 weeks for the refund to be processed and appear on your bank or credit card statement, depending on your financial institution's processing times.